Human approach

Human Approach (Treatment)

A number of guidelines have been drawn up for dealing with and treating the customer, which have been put into practice. The official guidelines are available in the practice.

The method of treatment for the customer is explained before the treatment.

This will indicate which actions are going to be carried out. If there are objections to the actions, the customer must immediately indicate this.

If, for example, there is objection to certain actions and / or forms of treatment, the customer must make this known to the first appointment. The attending physiotherapist can, in consultation with the client, assess whether the client can be treated.

If a customer objects to being treated by a physiotherapist of a different sex, this must be indicated before the first appointment.

The treatment generally takes place in a separate room in which only the physical therapist and client are present. Only in group therapy will more people be present in the same room.

If third parties (eg a trainee) are present during the treatment, prior permission will be requested from the client.

The physical therapist, and any supervisors, must behave respectfully towards the customer. Informality that is not desired is omitted.

If situations arise that are not desired, another physiotherapist will be used in consultation with the patient and physiotherapist. Treatment is terminated if necessary.

Topics discussed with the client remain confidential and are not discussed with third parties.

Topics discussed with the customer remain confidential and are not discussed with third parties.

If you are of the opinion that does not handle your data correctly, you can make this known through the applicable complaints procedure.